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How call centres can drive customer loyalty in a changing world

Investing in customer retention is a no-brainer for any company, and fostering loyalty holds the key…. When it's widely acknowledged that repeat customers are more valuable than new, and repeat business costs less than a new acquisition, it isn't hard to see why.

Posted in Consumer Promotions and Loyalty, Consumer Promotions, Consumer Engagement, Promotions

by Chris Baldwin on Sep 20, 2017 9:00:00 AM
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Leveraging digital to spark engagement and get bums on seats

Brands can drive some serious sales revenue by working with producers and movie theaters... Promotional marketing forays that bring together brands, producers and movie theaters are common practice ...

Posted in Cinema Benefits, Consumer Promotions and Loyalty, Consumer Promotions, Film Promotions, Cinema Tickets, Cinema Rewards, Promotional Ideas, Cinema and Film

by Chris Baldwin on Sep 18, 2017 9:00:00 AM
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Are paper vouchers and loyalty cards a thing of the past?

Consumers love a bargain, and respond to feeling valued as customers. It's why discount vouchers and loyalty schemes have long played a key part in retailers’ strategies, even as technology continues ...

Posted in Consumer Promotions and Loyalty, Customer Loyalty, Consumer Engagement, Loyalty Platforms

by Chris Baldwin on Sep 13, 2017 10:00:00 AM
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Millennials choose SMEs over corporate world, research reveals

WE  SHARE EXCITING NEW RESEARCH ON WHY  SMES AND MILLENNIALS MAKE A GOOD FIT 47% of millennials think SMEs are the ideal business size to work for, more than double the 19% who believe larger ...

Posted in Employee Retention, Positive Workplace Culture, Workplace Engagement, SMEs, Employee Engagement

by Iain McMath on Sep 7, 2017 10:08:00 AM
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SME & Millennials: A perfect match

FORGET WHAT YOU 'KNOW' ABOUT millennials Millennials have been in the spotlight for a while now, and rightly so. A lot has been said, but just how much is correct? Truth is, millennials are set to ...

Posted in Employee Benefits and Wellbeing, Employee Retention, SMEs, Employee Engagement

by Iain McMath on Sep 6, 2017 11:59:00 PM
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Is There a Link Between Employee Engagement and Mental Health?

Engaged employees are (usually) happier employees A study by Happiness Works in March 2017 showed that nearly a third of UK employees suffered from stress at work. While all jobs have their ups and ...

Posted in Employee Benefits and Wellbeing, Employee Engagement, Health and Wellbeing, Mental Wellbeing

by James Malia on Aug 30, 2017 12:00:00 AM
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How Flexible Working Benefits the Bottom Line

A bit of flexibility goes a long way... Many employers hear the phrase "flexible working", and alarm bells just immediately start ringing. Letting people go home early? Trusting people to work from ...

Posted in Employee Benefits and Wellbeing, Positive Workplace Culture, Workplace Engagement

by James Malia on Aug 28, 2017 12:00:00 AM
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Do Staff Discount Schemes Work?

Everyone loves a discount! Don't they? Staff discounts are one of the most popular employee benefits out there, and the impacts are obvious. People save money – and everyone loves saving money! 

Posted in Employee Benefits and Wellbeing, Employee Gift Cards, Vouchers and E-codes, Employee Discounts

by Iain Thomson on Aug 25, 2017 12:00:00 AM
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Childcare Vouchers: What's the Law?

Childcare voucher rules, regulations, and responsibilities No matter how committed and enthusiastic employees are, family commitments outside of work will always affect productivity and engagement.

Posted in Employee Benefits and Wellbeing, Childcare Vouchers, Salary Sacrifice

by James Malia on Aug 23, 2017 12:00:00 AM
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Technology and Automation in the Workplace

Are the machines about to take over? Artificial intelligence is no longer a fantasy. Technology and automation are changing everyday tasks to make our lives even easier such as driverless cars, or ...
by James Malia on Aug 21, 2017 12:00:00 AM
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